Legal
Refund Policy
Last updated: 2026-08-19
We would rather lose a refund than fight one. The notes below describe the cases where we issue refunds and the timeline for each. If you are unsure where your order sits, reply to any of our emails or write content-flow-marketing@polsia.app.
Before your intake is complete
If you change your mind after paying but before submitting the intake, write us and we will refund in full within five business days.
After the intake, before delivery
If we cannot deliver your pack within the 24-hour window (due to a real outage on our side, not your delay in completing the intake), write us and we will refund in full or extend delivery at your choice.
After delivery
Each tier includes one round of revisions: send us the changes within seven days of delivery and we will rework the relevant deliverables at no additional cost. If the deliverable is materially wrong and we cannot resolve the issue to your satisfaction, we will refund the purchase.
The refund window closes 30 days after delivery for the Quick Content Pack and Business Content Pack, and 60 days after delivery for the AI Marketing Machine. Refund requests outside these windows are handled case-by-case.
What is not refundable
- Promotional discounts that have been redeemed and tied to a delivered pack.
- Adds-on or custom deliverables outside the published tier scope.
- Orders where the company failed to provide the information we need (intake answers, file uploads) and did not respond to our information-needed request within fourteen days.
How refunds are issued
Refunds reverse to the original payment method through Stripe. Stripe’s processing time is typically five to ten business days; your bank may take longer depending on their card-network timing. We do not deduct any restocking or processing fee on our side.
Disputes
If you would like to dispute a charge, write us first — we respond within one business day and most disputes resolve without involving Stripe or your card issuer.